Frequently Asked Questions

Can I get my own colors?

Yes, just insert "I want my own colors" in the color block and send us a message of your color selection from any national brand.

 

Do you use any MDF, veneers or wood substitutes?

No. We only uses pine and birch products. Our primary wood are Douglas and Hemlock Fir due to their strength and finishing characteristics.

 

What if I need a different size not listed?

No problem. We are always changing thing a couple inches here and there.  Usually changes due not increase the price of the underlying item.

 

How long between order and shipment?

About 2 weeks. You will get update along the way and a photo of the completed item shortly before shipment.

 

How is shipping computed and why do you charge shipping?

Shipping is charged based on weight and size. We get a fantastic rate from FedEx due to our volume. Each item has a freight charge based on these variables. Also see Shipping and Returns 

We charge for shipping rather than hiding the cost of the item. We would rather be transparent a let you know that the $150 bench is $150 plus $25 in shipping rather than charging you $175 with free delivery.

 

Reviews .... Where are they?

This site is fairly new and will take a while for reviews to populate here. However we have been selling our items since 2005. Here are a sample of the reviews on items we sell on Amazon. Click Here

Is your site secure and private?

We like to think so as we use independent services to provide us with a highest level of encryption to protect our customers. Also your information stays with us and is not sold or shared with anyone. See our Privacy Policy.